We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:
- Phone us at +44 (0)203 327 3192
- Email us at [email protected]
- Write to us at: 2nd Floor, Waverley House, 7-12 Noel Street, London, W1F 8GQ, England
- Or use the contact form on the site
Information we may collect about you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the services supplied.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- Personnel and HR information about you disclosed by your employer (or on their behalf) such as personnel records, records of holidays, expenses, company purchases and other information related to the services we provide.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, marketing purposes and usage analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reasons, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- Where you have given us your consent, to contact you (including by post, SMS and e-mail) with products and services which we think may interest you.
We may also collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third party data processors acting on our behalf.
We may also disclose your personal information to third parties for the purpose of providing Turbine Services under any agreement between us and you or your employer:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Turbine or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
You have the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (currently £10).
You have the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by letting us know subsequently that you no longer consent to this processing.
If you wish to exercise any of the rights set out above, please write to us (either by post or by e-mail) using the contact details specified above.
Third party sites